Refund Policy

Last updated: 21/08/2026

1. Digital Goods Are Final Sale

Scripts, MLOs, gift cards and subscription charges are digital goods delivered instantly. Because of this, all sales are final except in the situations below, or where required by consumer law in your country of residence.

2. When We Will Refund

• You were charged twice for the same order.
• A product is genuinely broken or doesn't do what its listing describes, and our support team can't get it working on your server within a reasonable time.
• You purchased the wrong product and haven't downloaded it yet.

To request one of these, contact us within 14 days of the purchase with your order reference. We investigate every request in good faith.

3. When We Won't Refund

• You changed your mind after downloading and using the product.
• The product works as described, but doesn't suit your server's custom setup or conflicts with other resources you've installed.
• You didn't read the framework or requirement details before purchasing.
• Any part of the subscription period you've already had access to. Cancelling stops future billing but doesn't refund the current period.

4. Gift Cards

Gift cards are non-refundable once delivered, but never expire and can be applied toward any future purchase.

5. Chargebacks

Please contact us before filing a chargeback. Most issues can be resolved faster this way. Filing a chargeback on a genuine purchase instead of reaching out results in an account-wide ban from future purchases and support until it's resolved.

6. How Refunds Are Paid

Approved refunds are issued to your original payment method through Tebex and may take several business days to appear, depending on your bank or payment provider.

7. Contact

To request a refund, email support@astreascripts.com or open a ticket on our Discord with your order reference.